Online Customs Duty Payment – You Need To Know

By | October 9, 2018

Hello, Importer welcomes to “” Here we will explain the correct way to Pay Customs Duty Online.

And we will also suggest how you can solve the errors.

The online Custom duty payment is very Simple like buying something online.

In a few years back there is 3 option available for Customs duty payment Cash, D.D. and Online.

At this time there is only one option available for customs duty payment. 

It’s Online Payment, Through ICE-Gate e Payment gateway.

To pay customs duty online you must have an account with internet banking.

You can pay customs duty only through Authorised Bank For Custom Duty Payment

Follow the instructions below to login e Payment:

How To Pay Custom Duty Online

1: Select Document Type  (BD – Baggage Declaration, BE – Bill of Entry, MBE – Manual Bill Of Entry, SB – Shipping Bill)

2: Type your IEC Code

3: Select your Location Code

4: Fill the Captcha

5: Click on Submit Button.

After Clicking Submit Button you will be redirected to the new page. There are menu options will be available on the left side.

How To Pay Custom Duty Online

  1. Unpaid Challans
  2. Incomplete Transactions
  3. Print Transaction Receipt
  4. Today Transaction
  5. Transaction Report

1. Unpaid Challan

Here you can see the list of unpaid Challans

Step 6: Click on the checkbox to select the Challans and click on the ‘pay’ button to proceed with the payment.

How To Pay Custom Duty Online

You can rest the selected Challans by clicking on the ‘Reset’ button.

Selected Challan is displayed on this Page.

How To Pay Custom Duty Online

Step 7: Click on the confirm button it will be redirected to the next page to select the bank.

How To Pay Custom Duty Online

Step 8: Select your bank from the list of banks.

After selecting Bank you will be redirected to Bank Portal for Payment.

After completing the transaction on the bank portal you will be redirected to ICE-Gate transaction status page.

Depending on the success or failure of the transaction respective screen will be displayed.

2. Incomplete Transactions

Reason for Incomplete transactions

  1. User paid the duty in the bank portal, but ICE-Gate did not Receive complete response from the bank.
  2. If you clicked on pay option and it’s redirected to bank page, but due to some technical issue you are unable to complete the transaction and closed the browser.
  3. Connection failure during transaction process.

Here you can see the list of an incomplete transaction.

How To Pay Custom Duty Online

Click on verify link to complete the transaction.

Please enter bank transaction No.

How To Pay Custom Duty Online

Then click on verify button

After ‘verifying’ the transaction, Bank will send the response for the transaction to ICE-Gate.

How To Pay Custom Duty OnlineHow To Pay Custom Duty Online

In case of incomplete or failed of the transaction, the Challans will be moved to unpaid Challan list on verification from the bank.

When the transaction was successful, the information would be passed on to ICES.

3. Print Transaction Receipt

This option is for Printing transaction reports/challans

How To Pay Custom Duty Online

By selecting Start Date and End date you can get the list of paid Challan for print.

4. Today Transaction

This option is for monitoring today’s transaction.

How To Pay Custom Duty Online

By clicking on ‘Today Transaction’ you can get the details of same days transaction report.

5.Transaction Report

This option is for complete transaction reports port wise

How To Pay Custom Duty Online

1: Select Location code.

2: Choose the Start date & End date

3: Click on ‘Get Report’


Here in this article, We explained the complete process of customs duty payment and solution of errors.

If you refer all the points, Then no need to depend on any others for customs duty payment.

And it will also help you identify errors during duty payment.

If you pay duty online and It’s not reflecting on B.E status. You need to check the Incomplete Transactions.

If you have any query regarding the online customs duty payment. Please comment in below comment box.

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